Shipping & Returns policy

NEW ZEALAND

 

All New Zealand orders under $80 will incur a flat rate fee of $6.70 for (Non-rural) and $10 for (Rural). Express deliveries for (Non-rural) is $8 and $12.50 for (rural) addresses.

FREE shipping for all orders $80 and over (Includes tracking).

PLEASE NOTE: Only the courier option includes tracking and next day delivery. Standard postage includes tracking only.

 

PLEASE NOTE: SHIPPING DELAYS MAY OCCUR DUE TO COVID-19

 

INTERNATIONAL

 

AUSTRALIA

 

All orders below $120 incur a $24 standard (tracking included) shipping fee. Or $30 courier (tracked & signature required) shipping fee. 

 

economy: 3-10 working days

courier: 2-6 working days 

 

Free shipping includes tracking, and will be sent via economy service.

 

 

 

PLEASE NOTE: SHIPPING DELAYS MAY OCCUR DUE TO COVID-19

 

THE REST OF THE WORLD


All rest of world orders will incur a $30 standard ( tracked) shipping fee or a $50 express (tracked & signature required) shipping fee. All orders totalling $150 and up will automatically receive free economy shipping (with tracking).

Please note that selecting standard shipping, means that you understand the risks and we are not responsible for any lost packages.

Zeus and paws is not responsible for any customs or duties that may occur, please check your countries postal services for more info.

 

 

 

PLEASE NOTE: SHIPPING DELAYS MAY OCCUR DUE TO COVID-19

 

DELIVERY & RETURNS

 

Delivery times


We aim to dispatch orders within 24-48 working hours unless stated. New Zealand orders are typically delivered within 2-3 business days (standard) and 1-2 business days (courier) please allow extra days for Rural deliveries. International orders are typically delivered within 10-20 working days depending upon the destination and postal options, services.

Returns

 

We will happily exchange your item if the sizing is incorrect. Please make sure that the item is in good sell-able condition, and pet hair free! So please refer to our sizing charts available to ensure that you chose the right size for your fur baby. Sorry no refunds!

Returns must be sent within 30 days. 

Shipping costs are paid at your own expense.

Please ensure that returns are properly labelled with tracking. We hold no responsibility for lost/damaged packages.

 

Refund


Refunds are only applicable for faulty items. 

Before a refund can be processed the faulty product needs to be returned to be assessed. To organize return of the product and your refund please email to and attach pictures. hello@zeusandpaws.com

If past the 30 days, unfortunately we will not be able to offer a refund. 

 

Exchange


It is your responsibility to ensure you select the correct size for your pooch. Please refer to the sizing chart to get an accurate size of your pup! However we do understand that sometimes errors in measuring can happen, we will happily exchange for a different size as long as the product is in good sell-able condition, with no fur or marks. 

Please do not hesitate to contact us if you have any further questions.

hello@zeusandpaws.com